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FAQ

1

​How do I

place an order?

You may place an order on our website, by telephone at 0800 1777 734, by post with a cheque or with card details using our catalogue order form.

2

Delivery of purchases

For deliveries within the UK we endeavour to process orders on the first working day after receipt and despatch the same day by Royal Mail. You will be notified of any items out of stock and advised of the expected date for delivery. You may cancel any out of stock items and be refunded their cost. Please notify us if your order has not arrived within reasonable time when we would normally replace it but we reserve the right to wait up to 15 working days after the expected delivery date. 

A charge of £3.75 is added to all orders to cover the costs of processing, packaging and delivery to UK destinations. Internet orders over £50 are delivered free of this charge. Due to administrative difficulties we can no longer deliver to destinations outside the UK.

3

Returns

Refunds

Under The Consumer Contracts Regulations 2013 you have the right to a cooling off period of 14 days from receipt of your order. If you change your mind and no longer require the whole order this may be returned within 14 days of receipt for a full refund of the product price. You must notify us by telephone and/or in writing of your intention to cancel the whole order. You must return all of the goods unused as received including advice note with postage paid by yourself and we would advise you obtain at least a certificate of posting as proof of despatch. We are obliged to refund you within 30 days of receipt of your return but it is our normal practice to make this refund immediately. If you need any further information you may obtain this by telephoning customer services on 0800 1777 734, by writing to us at Foot Care Supplies, 94 Willingale Way, Southend on Sea, Essex SS1 3SX or by e-mail to info@footcaresupplies.com. Complaints should be similarly addressed.

We pride ourselves on our customer services and will be pleased to exchange or refund any goods you do not require. Please notify us of your intention by telephone or in writing and include with your return sufficient written information to fully action your request. We regret that goods may not be returned once used unless they are defective or are covered by a manufacturers guarantee. We will refund you the postage for the return of defective goods or for our mistakes to your order. Otherwise you will be responsible for the payment of postage for your returns.

Our sales and returns policies do not affect your statutory rights.